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The vast majority of buyers and sellers
on eBay are honest and reliable. Millions of transactions take
place every day on eBay without any problem, which makes it
one of the safest places to trade on the web. This page outlines
some great tips for safe trading, and outlines how eBay can
help you in the unlikely event that your transaction does not
go smoothly. |
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Research the item you want to buy including the exact model,
features and retail price
Read the item description thoroughly and look closely at the
photos the seller has provided.
If the description is unclear, email
the seller and ask questions.
Find similar products on the site to compare the selection
available. If you're still unsure whether the item is represented
correctly, use common sense and wait until another similar
item becomes available
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Check the sellers' reputation on eBay by looking at their
Feedback.
Here you can see comments from previous buyers about their
satisfaction with that seller
Email
the seller any questions you have before bidding or buying.
A good seller will always welcome enquiries. You can also
email previous buyers about their experience with that seller
Look at sellers' About
Me pages to learn more about them and their businesses
Additionally, eBay now requires all sellers to become Verified
by providing a credit or debit card and bank account information.
This helps ensure they are at least 18 years old and also
increases confidence between buyers and sellers
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Often using a credit
card to buy your item could provide insurance cover (check
with your credit card issuer for details)
Using an online payment service like PayPal
can provide additional security. Like PayPal, many online
payment services offer protections for eBay purchases
Check with your postage
provider about insurance options available, and pay the seller
extra to insure the parcel before posting
Consider using an Escrow service where your money is held
by a trusted
3rd party giving you time to inspect the item.
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The vast majority of disputes on eBay are the result of misunderstandings.
If your transaction goes pear shaped, contact the seller with
a patient and friendly email
or telephone
call. This usually resolves most disputes
If you need further help, you can enlist a third party Dispute
Resolution service like SquareTrade
to help you and the seller sort out the transaction. SquareTrade
has an excellent reputation of resolving disputes quickly
and fairly
Although rare, if misuse is suspected, eBay users are encouraged
to report it to SafeHarbour,
our dedicated Trust and Safety Team
Remember that if you still are not able to resolve the issue,
you may be covered by eBay's Buyer
Protection Programme. This programme allows buyers a reimbursement
of up to £105 if fraud happens
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